Brand update: ReturnWave is the new name of the service previously called DealerFlow. Existing accounts, subscriptions and service records remain on the same platform. This branding update does not identify a different contracting entity.
Terms of Service and End-User License Agreement
Draft version 1.0 · Posted November 7, 2026 · ReturnWave branding updated November 8, 2026 · Legal review required
Important business terms: Sections 6–12 explain limitations on liability, lost-business claims, responsibility for third-party services and indemnity. Please read those sections carefully before agreeing.
1. Agreement, Parties, and Business Use
These Terms of Service and End-User License Agreement (“Terms”) are a binding contract between the business operating ReturnWave (“ReturnWave,” “we,” or “us”) and the dealership or other business customer accepting these Terms (“Customer,” “you”). ReturnWave includes its website, CRM, customer and equipment records, invoice views, email and reminder automation, QuickBooks Online integration, and related services (“Services”). The natural person accepting represents and warrants that they are at least 18, authorized to act for Customer, and able to bind Customer. The Services are offered for lawful business purposes and not primarily personal, family, or household use. If you lack authority, do not accept or use the Services.
2. Account and Customer Responsibilities
Customer is responsible for its users, credentials, access permissions, data entry, customer notices, legal bases and consents for contact, the accuracy of service/invoice details, proper accounting records, keeping backups, and verifying all outputs before acting on them. Customer is solely responsible for its business decisions, pricing, marketing, customer communications, repairs, invoices, collections, taxes, compliance, and results. ReturnWave does not provide legal, accounting, financial, tax, or professional advice.
3. Third-Party Integrations and Communications
QuickBooks Online, Intuit, Whop, Supabase, Vercel, Resend, and other third-party products and networks are independently operated. Their availability, policies, pricing, data accuracy, delivery, outages, API changes, and acts or omissions are outside ReturnWave's control. ReturnWave does not guarantee uninterrupted synchronization, accurate third-party data, message delivery, receipt, customer response, collections, sales, or any particular business result. Customer must verify imported data and intended recipients. Customer remains responsible for obtaining all required consent and complying with anti-spam, privacy, consumer, accounting, and other laws. ReturnWave is not a substitute for Customer's systems of record.
4. Subscription, Cancellation, and Access
Subscriptions, pricing, billing periods, renewal, cancellation and any refund terms are disclosed at checkout or in the billing interface, subject to applicable law. Cancelling renewal generally allows access through the previously paid period, after which paid features may become unavailable. Customer is responsible for exporting or retaining necessary records before expiration. We may suspend or restrict Services for nonpayment, abuse, security risks, legal obligations or material breach, subject to applicable law.
5. Customer Data and Privacy
As between the parties, Customer retains rights in its business and customer data. Customer grants ReturnWave a limited right to host, process, transmit and use such data to operate, secure, support and improve the contracted Services. Customer represents that it may lawfully provide and instruct processing of that data. Handling of personal information is further described in the ReturnWave Privacy Policy. Customer is responsible for obtaining and maintaining lawful notices, consents and permissions for data it uploads or imports.
6. No Business or Operational Guarantees
RETURNWAVE DOES NOT GUARANTEE ANY INCREASE IN SALES, REVENUE, CUSTOMER RETENTION, BOOKING VOLUME, COLLECTIONS, PROFITABILITY, SERVICE QUALITY, OR OTHER BUSINESS OUTCOME. CUSTOMER ACKNOWLEDGES THAT BUSINESS RESULTS DEPEND ON FACTORS OUTSIDE RETURNWAVE'S CONTROL AND AGREES NOT TO RELY ON THE SERVICES AS ITS EXCLUSIVE MEANS OF OPERATING, ACCOUNTING, COMMUNICATING WITH CUSTOMERS, OR PRESERVING CRITICAL DATA.
7. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, ERROR-FREE OPERATION OR FITNESS FOR A SPECIFIC BUSINESS OUTCOME. NO ORAL OR WRITTEN STATEMENT CREATES A WARRANTY UNLESS EXPRESSLY INCLUDED IN A SIGNED AGREEMENT. NOTHING HERE EXCLUDES A WARRANTY THAT CANNOT LAWFULLY BE EXCLUDED.
8. Exclusion of Lost Business and Consequential Damages
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RETURNWAVE AND ITS PAST, PRESENT AND FUTURE OWNERS, FOUNDERS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS AND ASSIGNS (COLLECTIVELY, “PROTECTED PARTIES”) WILL NOT BE LIABLE FOR LOST SALES, LOST CUSTOMERS, LOST BUSINESS OPPORTUNITIES, LOST REVENUE, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOST OR CORRUPTED DATA, UNDELIVERED OR MISDIRECTED REMINDERS, FAILURE TO COLLECT PAYMENTS, MISSED SERVICE WORK, INACCURATE IMPORTS OR REPORTS, OR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL LOSSES OR DAMAGES, EVEN IF ADVISED THAT SUCH LOSSES WERE POSSIBLE OR A REMEDY FAILS ITS ESSENTIAL PURPOSE. THIS EXCLUSION APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED, SUBJECT ALWAYS TO SECTION 10.
9. Aggregate Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PROTECTED PARTIES' TOTAL COMBINED LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS, ACROSS ALL CLAIMS AND CAUSES OF ACTION, WILL NOT EXCEED THE GREATER OF (A) THE FEES ACTUALLY PAID BY CUSTOMER TO RETURNWAVE FOR THE SERVICES DURING THE THREE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM OR (B) CAD $100. MULTIPLE CLAIMS DO NOT INCREASE THIS LIMIT. THIS CAP APPLIES TO CLAIMS IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, SUBJECT TO SECTION 10.
10. Mandatory Legal Exceptions
NOTHING IN THESE TERMS EXCLUDES OR RESTRICTS LIABILITY FOR FRAUD, INTENTIONAL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, OR OVERRIDES NON-WAIVABLE RIGHTS UNDER APPLICABLE LAW. WHERE A LIMITATION OR DISCLAIMER IS NOT ENFORCEABLE, IT APPLIES TO THE MAXIMUM EXTENT THE LAW PERMITS. THE PROTECTED PARTIES DO NOT CLAIM IMMUNITY FROM BEING NAMED IN A LAWSUIT.
11. Customer Indemnification
To the extent permitted by law, Customer will defend, indemnify and hold harmless the Protected Parties against third-party claims, losses, damages, penalties, reasonable legal fees and expenses arising from (i) Customer's unlawful or unauthorized data, content, messages, marketing or instructions; (ii) Customer's breach of these Terms; (iii) Customer's business, service, invoice, collection or employment practices; or (iv) Customer's violation of third-party rights or law, except to the extent caused by the Protected Parties' own unlawful conduct or other liability that cannot legally be shifted. ReturnWave will give reasonably prompt notice of a claim and cooperate with a reasonable defence.
12. Individual Owners and Third-Party Beneficiaries
Customer agrees that the Protected Parties are intended third-party beneficiaries of Sections 6–11 and may invoke those protections to the extent permitted by law. The obligations to provide the Services are obligations of the contracting ReturnWave operator, not personal promises by its founders, shareholders, directors or employees, except to the extent applicable law provides otherwise. No provision prevents claims for an individual's own conduct where law does not permit exclusion.
13. Claims, Notices and Dispute Resolution
Before starting legal proceedings, either party should provide written notice explaining the dispute and allow 30 days for good-faith efforts to resolve it, unless immediate relief is needed or the law requires otherwise. Contact support@mailyourserviceteam.com. The parties agree to use the courts and governing law identified in an executed order form, or otherwise the competent courts and applicable law determined under ordinary conflict-of-laws rules. No provision removes statutory rights to bring proceedings where such rights cannot be waived.
14. Changes, Severability and Entire Agreement
ReturnWave may modify these Terms prospectively by posting the new version with an effective date and, for material changes, providing notice or seeking fresh acceptance where required by law. Changes will not retroactively eliminate accrued rights. Invalid provisions are limited or severed only to the extent necessary, and the remaining provisions remain effective. These Terms, the Privacy Policy, and expressly incorporated purchase or subscription terms form the agreement regarding the Services, except where a separately signed agreement controls.
Questions: support@mailyourserviceteam.com.